Packaging standards
We take care in packing collectible cards. Every raw card is protected with a dedicated sleeve and placed inside a rigid top-loader, then dispatched in a padded bubble mailer or carton box via J&T Express, Pos Malaysia or DHL.
Shipping charges & delivery details
Available delivery destinations and shipping charges are shown at checkout. Please provide an accurate recipient name, address and contact number. Contact us promptly if your order details need correcting; changes may not be possible once a parcel has been dispatched.
If a parcel is dispatched to a recipient address that is incorrect, incomplete or outdated, CGX is not responsible for any loss arising from that error, including a parcel that is delivered to the wrong recipient, returned, delayed or lost because of it. Any reshipment, redelivery or return cost caused by an incorrect address is the buyer's responsibility. Please check the recipient name, address and contact number carefully before payment. Nothing in this section limits any right you have under applicable law.
Delivery estimates depend on the destination and courier. Any estimate provided is not a guaranteed delivery date. Contact us for an order-specific dispatch or delivery update.
Courier responsibility
Once a parcel has been handed over to the courier service, physical transit is under the custody of the courier carrier. Courier delays, routing and handling are managed by the carrier. This does not remove any responsibility or consumer remedy required by applicable law.
Courier claims assistance
If a parcel arrives with severe external transit damage caused by courier mishandling, Open Collect Enterprise will actively assist the buyer in lodging a formal compensation claim with the courier, subject to its standard claims procedure and compensation limits.
Keep the parcel, tracking label and all packaging until the claim is resolved. For a damaged delivery, follow the evidence and notice requirements in our Refund Policy.
Optional shipping insurance
For high-value singles or rare orders, customers are strongly encouraged to request additional shipping insurance before dispatch. Contact us to confirm availability, cost, cover and exclusions before shipping. Insurance is not automatic, and full coverage should not be assumed.
Shipping support
Contact support@collectgrading.com or WhatsApp +60 11-3337 5432 with your order number and tracking details for assistance with a delayed, missing or damaged parcel.